Dispute Resolution Process
Nyko Property takes compliance seriously. As part of a Real Estate Agents compliance process we must make our dispute resolution process known to you. While Nyko Property takes all care possible to ensure any issues are dealt with swiftly to satisfy our clients, this document contains additional information in the unlikely event that is not sufficient.
When you have a complaint
You can contact your Nyko Property representative directly with your complaint or contact the office on 1300 720 315 or firstname.lastname@example.org.
We aim to have all complaints handled when we are first contacted. If we cannot resolve it immediately, we take the following steps;
- Let you know who is handling your complaint
- Keep you informed of what is happening
- Aim to resolve your complaint within five working days
- Check that you are satisfied with the results and how the compliant was handled
If you are unhappy with how the complaint was handled
If your complaint was not handled to in a way that satisfied you, you can contact Nyko Property’s Officer in Effective Control, Bill Nikolouzakis, directly.
Phone: 1300 720 315
Mail: Nyko Property – Suite109, 12 Cato Street Hawthorn East VIC 3123
If you’re still unhappy with the response
The Real Estate Industry’s external dispute resolution process is handled by Consumer Affairs Victoria under the Estate Agents Resolution Service. They can be contact on:
Phone: 1300 737 030
Mail: Consumer Affairs Victoria – 113 Exhibition Street, MELBOURNE VIC 3000
Things to note
If you have any questions about this process or want to discuss your complaint with someone other than your representative at Nyko Property please don’t hesitate to make contact with Bill Nikolouzakis directly.
Due Diligence Checklist
According to the regulation changes under the Sale of Land Act 1962, before you buy a home or vacant residential land, you should be aware of a range of issues that may affect that property and impose restrictions or obligations on you, if you buy it. This checklist aims to help you identify whether any of these issues will affect you. The questions are a starting point only and you may need to seek professional advice to answer some of them.
To view or download the Due Diligence Checklist, click here.
For further information, please click on the following link: http://www.consumer.vic.gov.au/duediligencechecklist.